Roles and Responsibilities:

Reporting to the Manager Member Service & Support, the Member Service Representative - Casual will have a genuine desire to respond to member requests. The Member Service Representative - Casual will have the opportunity to make a lasting impact by delivering outstanding member service, fostering positive relationships, and contributing to the overall satisfaction of our members.

Join our team and play a pivotal role in ensuring exceptional member service as you:

• Build Relationships: Cultivate connections with Prairie Centre Credit Union members by engaging in meaningful conversations, asking insightful questions, and actively listening to comprehend their financial needs
• Be a Service Champion: Provide outstanding service to members, facilitating a range of daily financial transactions with precision, both over the phone and in person
• Connect Members: Collaborate with branch colleagues to guide members toward tailored advice and solutions for credit and investments
• Recommend Solutions: Highlight your expertise in Prairie Centre Credit Union's unique array of products and services, addressing member inquiries and offering solutions for their future needs
• Empower members: to seamlessly access digital channels, enabling them to bank with Prairie Centre Credit Union at their convenience and preference

Qualifications:

• High school diploma is required. Prior experience in customer service or financial services is an asset, as is experience completing cash transactions
• Proven computer and keyboarding skills, including familiarity with Microsoft Office, and excellent communication skills are essential
• Exceptional customer service skills with an ability to demonstrate proactive behaviour by offering assistance or recommendations to members before they inquire
  

Prairie Centre Credit Union is committed to inclusion, and we honor and celebrate everyone’s diverse experiences and perspectives. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodation needed so that you can bring your best self to the application process and beyond.

All candidates under consideration for employment must successfully undergo a criminal background check, credit assessment, and obtain a fidelity bond to meet the qualifications for the position.

For additional information on this opportunity, please contact Karen McFaull, Vice President Retail Service & Support, at 306-882-5567. To apply, please submit an electronic copy of your cover letter and resume to: careers@pccu.ca.

We thank all applicants for their interest; however, only those candidates being considered for an interview will be contacted.